Generally

Our products (invitations, favors, etc.) are designed and manufactured especially for you, based on your own desire and choices, and we are sure that their quality will completely satisfy you. Therefore, it should be understood that our custom-made products are non-returnable. Also, returns of products belonging to the food category such as marshmallows, marshmallows, cupcakes, cookies etc. are not accepted.

However, if the product you have purchased does not fall into the above category (of specially designed products and food) and you are not completely satisfied with the product you have purchased, you must contact the department within 14 days from the date of issue of the sales document customer service and then send us your request for the return of the products in writing by email info@an-agapas.gr, so that we can process return. However, we would like to inform you in advance that the relevant shipping costs of the returned products will be paid by you. In addition and in any case, the return and replacement is possible under the necessary condition that the product has not been used, is in excellent condition and in its original packaging.

In case the return is not made in accordance with the above, our company may not accept any return.

Defective products

In case you receive a defective product, contact us at 2106033918 at the latest within 4 working days from the date of sale document edition and we will inform you of how to replace it without any charge for transport costs. After 4 working days, the cost of transporting the product is borne by the customer. Please note that the company AN AGAPAS is not responsible in cases of loss of parcels or damage to products caused by the fault of the transport company.

Change or cancel an order

You can change or cancel your order without any charge within 2 working days from the date of deposit of your advance by calling the customer service department at tel: 2106033918 or by email at sales@an-agapas.gr and if your order has not prepare for shipping. After 2 working days from the date of deposit of the advance payment, the customer is charged with cancellation and change costs which amount to 50% of the total value of the products of your order.