It is very easy to place your order in our online store. First you select the product you wish to order, fill in the quantity and press "add to cart". After completing the same process for each product, click on the cart and see the list of all products, quantities and costs. By pressing "complete order", you are taken to the page for filling in the billing / shipping information and choosing the payment method. For more information about payment methods, read the related question What are the payment methods?.

You will receive an automatic email notification once your order has been placed. This email lists the information you need to know according to the payment method you have chosen. If you do not receive the automated message, there is a chance that your order has not been sent, is in the spam folder or you have entered the wrong email.

We can help you place your order through the organized and secure environment of our online store. For your best and fastest service, orders are NOT accepted via phone. For any information or assistance regarding your order, please call the customer service department from Monday to Friday 9:00-16:00.

You can place any additional order but it will be considered as a new order with relevant terms. Additional orders should be placed through our online store.

We will glad to visit us at our place and make your purchases directly from our store by choosing the products you want. At store you can pay with cash, credit or debit card or even with a deposit to a bank account.

Orders are sent by ACS courier or DOOR TO DOOR, or you can pick up from our store in Pallini (105 Marathonos Ave., PO Box 15351). During checkout process you can select the delivery method.

The tab of each product mentions the estimated shipping time which depends on the type and time of manufacture of each product. Usually, products that are immediately available are dispatched from our warehouse on the next working day if the order is placed before 14:00. For products that preparation time is required, you will be informed through the tab of each product. The dates are updated on a daily basis from the website and it is not possible to change to an earlier one, only to a later one.

To check the status of your order, you can click on the link sent in every informative email from our company.

Yes, the minimum order cost through our online store is €20.00.

All products include VAT in the listed price.

Our store does not have a printed catalog of products. Most of the products we sell are displayed on the website as well as in the exhibition of our store.

Our company ships daily products abroad.
CYPRUS
For orders related to shipments in Cyprus, the costs are automatically calculated when entering your details and the payment of your order is completed electronically via credit card.

OTHER COUNTRIES
For orders placed in other countries expect Cyprus, the payment of your order is completed electronically via credit card without including shipping costs. Subsequently and after your order has been successfully registered, the order management calculates the weight of the shipment and based on this a new order is created where only the amount of expenses is included. An email is received within one business day with a neon link to pay the charges, while your original order remains pending until payment is completed.

SHIPPING DATE FOR ALL FOREIGN COUNTRIES
The estimated shipping date that appears on the tab of all products in the online store is the date that the order leaves our warehouse with the courier companies EMS or SPM.
The delivery of your order from the date it is shipped is:

SHIPMENTS TO CYPRUS
2-4 working days (via EMS courier)

SHIPMENTS EXCEPT GREECE
2-8 working days based on destination country (via EMS or SPM courier)

Business days are counted from Monday to & Friday (excluding public holidays).
It is possible that due to some factors (e.g. bad weather conditions, strikes, inability of courier companies to deliver on time, etc.) which are independent of our company, the order may not be delivered to you in the time period mentioned above. In these cases, the AN AGAPAS company bears no responsibility.

When the shipment takes place, you will receive a relevant update electronically and using the tracking number you will be able to check the progress of your parcel until the moment of its delivery.

Our goal is the faithful presentation of all our products on our website. In case you still want to sample a product, we can create for you the code you want (up to 3 different products). Please fill in the contact form with the code you are interested in as well as the full details of the recipient (name-address-phone number). We inform you that all samples are charged at twice the listed initial price and discounted by depositing into a bank account, adding shipping costs (€3.50). The sample cost is refundable when you order the specific sample.

The process is very simple and fast. Select the invitation card you wish to order and follow the steps to complete the baptism/wedding form. For your convenience, consult the toolbox found on each invitation for text and font selection.

Within 1 working day after the payment, you will receive your invitation template online. Please reply electronically indicating any changes, corrections or your approval of the text you have received. Invitations are printed only after your written approval via email or fax.

It is possible to create up to 3 mockups for changes to the text, names, addresses, etc. Company is obliged to charge an administration fee of €10.00 if more models are made. Mistakes made by our company, are not counted in the 3 models.

In baptism/wedding information form, you can write your own text in any language you wish in the field provided.

According to the text printing method you choose, there are also the corresponding charges that apply to your entire order, regardless of pieces:

• Simple ink: €15.00
• Embossed: €90.00
• Metal printing / Glitter: €95.00

The above charges apply to your entire order regardless of pieces.

Love our invitations and their peripherals but want some changes? Create your own unique products now and make your baptism or party with the theme and colors you have imagined.
The way is simple! Place your order normally by adding the code you liked from the categories Invitations & Personalized to your cart. In the "Comments" field, mark one of the two options "Configure / Customize Invitation" or "Create / Build Invitation". As soon as we receive your order we will contact you immediately to discuss the design you wish us to make.The options & corresponding charges are:

• Formatting / customizing an invitation – €25.00 This fee applies to minor changes, such as changing color, moving or removing a design/image or any other minor adjustment to the original invitation card design. There is also the possibility of adding your own design/image to the original design of the card, but this should be sent electronically in an open, editable format (illustrator) to the address invitations@an-agapas.gr.
• Creation / construction of an invitation card – €60.00 This charge concerns the creation of your own design from scratch by the experienced creative department of our company, according to the theme of your event and the design you desire.

In both cases the above charges will be added to your order from us and you will receive electronic mock-ups for review and approval before the products are printed. Also, we inform you that the above charges are one-off and cover the change or creation of the entire range of printed items, such as cones, towel rings, water labels, etc.

For any change, correction, question or update regarding the invitation template, please contact us electronically by sending an email to the following address: invitations@an-agapas.gr.

After payment/advance payment of your order, you receive the first electronic, digital mockup of your invitation. The company is obliged to wait for your written approval of the mock-up, after which the invitations will be printed and sent by courier or received from the store within 8 working days at the latest.

Yes, your invitations can be reprinted. In this case, in addition to the cost of the invitations, you are charged again for the printing costs according to the ink you have chosen in your original order.

Of course there is the possibility to change, adapt or create your own design. For each change there are also the corresponding charges and they are the same as those of the invitations. For more information read the related question Can I make changes to invitation designs?

Company "AN AGAPAS" is committed to protect personal data of customers. Any information and personal details we receive from you are used by our company exclusively for the needs of communication between us and the execution of your order and for no reason these details are not shared or sold to third parties. Please read the Privacy Statement for more details.

Process of payment via credit card is undertaken by Eurobank EFG group, thus ensuring the absolute security of your transaction. For additional security of electronic transactions via credit cards, they are made with Paycenter Proxy3 security systems from EUROBANK Bank. At Eurobank, transaction security is a top priority. The adoption of state-of-the-art technology with communication protocols and identification mechanisms unique to Greek data, make Eurobank a pioneer in securing electronic transactions. Thus, during the credit card purchase process, the customer is automatically transferred to a secure server at the Bank's service. All data transmitted electronically by the customer (credit card data) to the Bank's service. An additional security barrier, which ensures privacy during data transfer, is their encryption. Eurobank uses the SSL (Secure Sockets Layer) communication protocol together with 128bit encryption, which ensures the security of online transactions. Access to Eurobank's systems (servers) is protected by the latest Firewall technology, which allows the use of specific services while prohibiting, at the same time, access to systems and databases with confidential data and information of the Bank to unauthorized users. An Agapas does not collect or store your credit card information in any way, and for this reason you need to re-enter it every time you use your credit card for transactions through this site.

We are constantly trying to improve the way we serve our customers as well as to upgrade the level of our services. We are happy to accept your observations, comments and opinions, good or bad, at emailinfo@an-agapas.gr directly by filling out the contact form on our website.

For advertising issues, please contact us by sending an email to our email address info@an-agapas.gr or to the customer service phone number 2106033918.

For general issues of cooperation, please call customer service department at 2106033918 or send us a message using the contact form on our website.

Payment methods are chosen by you and vary according to the products or the way you receive your order. For more details read the information below:
FOR ORDER SHIPPING
A) Credit card (up to 6 interest-free installments based on the amount of the order)
Payment is made through secure environment of Eurobank.The following cards are not supported: Dinners / American Express
B) Payment via bank account
To reserve products and prepare the order, payment of the total amount is required by 11:00 of the next working day through the following bank accounts. ATTENTION: Once the deadline has passed, the order is automatically cancelled, the quantities are released and in case you want to proceed with the order you will have to register it again.

NATIONAL BANK OF GREECE
Account No.: 100/091885-73
IBAN: GR 7101101000000010009188573
BIC: ETHNGRAA
Account holder: Peristeris Dimitrios

EUROBANK
Account No.: 0026.0098.90.0200895214
IBAN: GR2202600980000900200895214
BIC: EFGBGRAA
OWNERS: Lambrou Kelly & Co

PIRAEUS BANK
Account No.: 5078-071209-358
IBAN: GR4001720780005078071209 358
BIC: PIRBGRAA
Owners: Lambrou Kelly & Co

PICK UP FROM THE STORE
A) Credit card (up to 6 interest-free installments based on the amount of the order)
Payment is made through the secure environment of Eurobank.
B) Payment via bank account
To reserve products and prepare the order, payment of the total amount is required by 11:00 of the next working day through the following bank accounts. ATTENTION: Once the deadline has passed, the order is automatically cancelled, the quantities are released and in case you want to proceed with the order you will have to register it again.

NATIONAL BANK OF GREECE
Account No.: 100/091885-73
IBAN: GR 7101101000000010009188573
BIC: ETHNGRAA
Account holder: Peristeris Dimitrios

EUROBANK
Account No.: 0026.0098.90.0200895214
IBAN: GR2202600980000900200895214
BIC: EFGBGRAA
OWNERS: Lambrou Kelly & Co

PIRAEUS BANK
Account No.: 5078-071209-358
IBAN: GR4001720780005078071209 358
BIC: PIRBGRAA
Owners: Lambrou Kelly & Co

C) Payment in store
Your order will be prepared and you can pick it up the date calculated while placing your order. Paying in store does not appear as a payment option when your order contains products that are made to order, such as invitations, favors, personalized prints, candles, boxes, oil sets, oil cloths, etc.

CYPRUS
For orders in Cyprus, the costs are automatically calculated when placing your details and payment is completed electronically via credit card.
OTHER COUNTRIES
For orders placed in other countries except Cyprus, the payment is completed electronically via credit card without including shipping costs. Subsequently and after your order has been successfully registered, order management calculates the weight of the shipment and based on this a new order is created where only the amount of expenses is included.An email is received within one business day with a neon link to pay the charges, while your original order remains pending until payment is completed.
Important information:

• Payment is made through the secure environment of Eurobank.
• The following cards are not supported: Dinners / American Express

To check the balance of your order, you can click on the link sent to you in every informative email from our company.

For your best information, the tab of each product mentions the estimated shipping time which depends on the type and time of manufacture of each product. In general, products that are immediately available are dispatched from our warehouse on the next working day if the order is placed before 14:00. For all the rest where some preparation time is required, you will be informed about it through the tab of each product. The dates are updated on a daily basis from the website and it is not possible to change to an earlier one, only to a later one.

Our company undertakes to ship your order on the date that appears automatically according to the registered items in the cart. If you still want a later date than this, you can change the date by clicking on the calendar before proceeding to the next step. Please note that it is not possible to change to an earlier date as the necessary preparation times for the products of your order must be met.

The estimated shipping date that appears on the tab of all products in the online store is the date that the order leaves our warehouse with the ACS or Door-to-Door courier companies. If for any reason (e.g. lack of availability) it is impossible to execute the order on the specific date, we will inform you immediately by giving you the new shipping date.
The delivery of your order from the date it is shipped is:

SHIPMENTS WITHIN GREECE
1-2 working days (via ACS or Door-to-Door)

SHIPMENTS TO CYPRUS
2-4 working days (via EMS courier)

SHIPMENTS EXCEPT GREECE
2-8 working days based on destination country (via EMS or SPM courier)

Business days are counted from Monday to & Friday (excluding public holidays).

It is possible that due to some factors (e.g. bad weather conditions, strikes, inability of courier companies to deliver on time, etc.) which are independent of our company, the order may not be delivered to you in the time period mentioned above. In these cases, the AN AGAPAS company bears no responsibility.

On the day the shipment takes place, you will receive a relevant update electronically and with the waybill number you will have, you will be able to check the progress of your parcel until the moment of its delivery.

You can choose the way you will receive the favors, in the information of each product. These are the following options:

• Item: Only purchasing the base item of the favor without tulle, ribbon, or any other material.
• Favor Kit: You buy all the favor materials cut, sewn and measured ready for you to assemble. The price of the package does not include the cost of the sweets, which you can order separately from the "Sweets & Sweets" category. For more information read the question "What is a Favor Kit?".
• Complete favor box: You buy the favor box tied with sugarplums of your choice ready to offer to your guests.

Prices of complete favors include 7 and 5 sugarplum of Hatzigiannakis company. But there are exceptions where, for aesthetic reasons, favors include less confetti. For your best information, carefully read the description of the product of your choice.

Favor Kits were created to make all our favors easy and affordable yourself. You can earn up to 30% from the final price of the complete favor having the joy of personal creation for your own unique moments.Favor Kit includes all favor materials cut, sewn and measured ready for you to assemble. Also included is the tulle used inside the favor box to place sugarplum. Price of the package does not include the cost of the candies, which you can order separately from the Candies & Sweets category. It's very easy to calculate how many sugarplum you'll need since each item has approximately how many pieces correspond to a kilo.

Since all favors include sugarplums, products should be offered to you in the most correct and safe way. For elegant presentation of products, our company uses presentation boxes for all wedding favors and baptism favors. These are large white paper boxes with lids that are decorated with a ribbon in the colors of your party favor. Lollipops and children's favors are placed in colorful paper cages or tarts and decorated with matching ribbons. For your orders, you can choose the corresponding codes that you will find in the wedding and baptism accessories categories.

Of course, in Materials category you will find many materials to do favors on your own. However, in case you like a certain favor kit but would like to make it yourself, you have the option to purchase it by selecting the "Favor Kit" on the product tab. The Favor Kit includes all favor materials, except sugarplums, ready cut/sewn for assembly.

Sugarplums have an expiration date of 9 to 12 months. They are kept in a cool environment without moisture, at temperatures up to 25°C. They should not be stored in a refrigerator, while staying in a humid environment or at high temperatures for a long time can lead to their deterioration regardless of their expiration date. Chocolate candies are more sensitive than almond candies to temperature changes. Also, when the cupcakes are moved from a cold to a warm place or the other way around, with a large temperature difference, there is a risk that due to the contraction/expansion of the chocolate, cracks will appear on their outer surface. In addition, transport in periods with temperature values ​​up to 25°C is done without any risk, while in periods with higher temperatures the sugarplums are sent at the customer's risk and responsibility. In such cases, the shortest shipping method should be chosen and almond custards should be preferred over those with chocolate.

Our products (invitations, favors, etc.) are designed and manufactured especially for you, based on your own wishes and choices, and we are sure that their quality will completely satisfy you. Therefore, it should be understood that our custom-made products are non-returnable. Also, returns of food products such as marshmallows, cupcakes, cookies etc. are not accepted. However, if product you have purchased does not include in above category (of specially designed products and food) and you are not completely satisfied, you must contact the department within 14 days from the date of receipt, communicate with sales customer service and then send us your request for return of products writing, either to fax 210 6664844 or via email info@an-agapas.gr, so that we can arrange its return. However, we would like to inform you in advance that return shipping costs must be paid by costumer. In addition and in any case, return and replacement is possible under the necessary condition that the product has not been used, is in excellent condition and in its original packaging. In case return is not made in accordance with the above, our company may not accept any return.

In case you receive defective product, contact us at 2106033918 at the latest within 4 working days from the date of issue of the sales document and we will inform you of how to replace it without any charge for transport costs. After 4 working days, the cost of transporting the product is borne by the customer. Please note that the company AN AGAPAS is not responsible in cases of loss of parcels or damage to products caused by the fault of the transport company.

You can change or cancel your order without any charge within 2 working days from the date of deposit of your advance by calling the customer service department at tel: 2106033918 or by email at sales@an-agapas.gr and if your order has not prepare for shipment. After 2 working days from the date of deposit of the advance payment, the customer is charged with cancellation and change costs which amount to 50% of the total value of the products of your order.

You can visit our store:

• Pallini 105 Marathonos Ave., Pallini, P.O. 15351

If you wish to contact the store, please call 2106664623. For store location, consult the maps in "Contact".

The opening hours of Pallini store are the following:

• Monday & Wednesday 09:30 – 14:30
• Tuesday, Thursday & Friday 09:30 – 14:30 & 17:30 – 20:30
• Saturday 09:30 – 14:30

Customer service department is at your disposal from Monday to Friday 09:00 - 16:00. You can also get in touch with us by filling out the contact form found on our website. We try to answer all your emails within 2 working days.